Training & Competence (T&C) under the spotlight

A practical half-day course for managers and staff who want a high-level overview of the regulatory requirements for Training and Competence (T & C). It will benefit those who are involved in the implementation of processes and policies to evidence and demonstrate employee skills around T & C.

The FCA places great importance on the competence of individuals and never more so than with the introduction of the Senior Managers and Certification Regime (SM&CR) and a greater focus on the T & C of those within financial services. A well structured T & C framework will enable firms to demonstrate and evidence they have effective measures in place for the assessment and on-going competence of employees, in line with regulatory requirements.

This workshop will cover :

• The FCA’s approach to employee competence
• The key elements for an effective T & C framework
• Consider what the right KPI's are for your firm and how these can build an overall picture of competence
• The importance of the supervisor’s role within a regulated business
• Debate how firms might blend their newly introduced Certification requirements alongside the existing T & C requirements whilst trying to ensure operational efficiencies

Key Learning Objectives

• Confirm your current understanding of the current regulatory environment in the UK and how the FCA is approaching the topic of T&C
• Understand the component parts that make up a T & C Framework
• Be familiar with the key elements that should form part of your T&C strategy
• Design and develop a T & C framework and identify the right elements KPI’s for measurement in your business

14:00 Introduction to the programme

• Introductions
• Agenda & timings
• Learning objectives

14:15 Becoming familiar with the FCA’s approach to employee competence

• FCA’s high level regulatory remit
• SYSC rules on employee competence
• Fit and Proper requirements
• The FCA’s approach to your T&C arrangements

14:45 Training and Competence Framework

• Identifying the roles in your organisation to whom T&C applies
• The component parts that form a robust Training and Competence Framework
• The key elements of an effective T& C strategy.
• The elements that make up competence and methods of assessment
• SYNDICATE EXERCISE 1

15:30 Tea/Coffee

15:45 The role of the Supervisor/Line Manager

• FCA’s high level regulatory expectations of supervisors
• Competence requirements for supervisors and methods of assessment
• Spans of control
• SYNDICATE EXERCISE 2

16.15 MI, Record Keeping and workflow

• The principles of good MI
• Identifying the right KPIs for your business
• Ensuring a consistent approach to collecting MI
• How MI can be used to build an overall picture of competence
• MI as an effective risk management tool
• SYNDICATE EXERCISE 3

17:00 Summarise Key learning Points

17.15 Close

This Training course is run under the Chatham House Rule, for reference please see here

The programme should be of interest to investment management firms who are subject to the requirements of the T & C Sourcebook. It will appeal in particular to individuals undertaking oversight roles in Investment Operations and Administration, Risk, Relationship Management, Compliance and Legal, and will be very beneficial for those in HR with responsibility for employee competence.

The course does not assume or require any prior knowledge of the subject, and will be of value to those moving into new roles in T & C and/or individuals that have existing knowledge of the requirements but wish to benchmark their firm against current industry best practices.

Lynne Hargreaves

Lynne Hargreaves has been providing regulatory advisory support to the Financial Services industry for a number of years. Lynne specialises in the interpretation of FCA regulation and the impact on people. This includes the design and development of training & competence frameworks, the Senior Managers and Certification Regime (SM&CR), managing conduct risk, MiFID II and developing culturally aligned pragmatic policies and processes. With a proven track record in operational HR and L&D Lynne recognises the need to ensure solutions are easy to understand and effective.

Lynne has provided consultancy support on T&C scheme design and implementation, diversity and inclusion, the EU Insurance Distribution and Mortgage Credit Directives, Conduct Risk development, HR performance management practices, target operating models and the design of associated training.

Lynne has over 20 years’ experience in Financial Services within a variety of roles in the Retail sector before moving into the world of consulting. The range of senior roles included Sales, T&C, L&D and Operational Leadership. During this time Lynne was responsible for successfully delivering a range of key regulatory initiatives including a strategic Group T&C Programme, SM&CR, S166 remedial actions and the Mortgage Market and Retail Distribution Reviews to name but a few!

IA Member £395.00 +VAT

Non-Member £545.00 +VAT

Pay using a credit card online, or if you wish to be invoiced please email your full details to: Training@theia.org

PLEASE NOTE: Full payment for the course must be made prior to the course commencement date.

• Any cancellation must be made in writing.
• For all cancellation received 15-30 days prior to the course start date, 50% of the course fee is still payable.
• No refund is given for a cancellation made 14 days or less prior to the commencement of a course.
• Transferring from one course to another is treated as a cancellation.
• You can substitute one delegate for another at no additional cost. In this instance, please give two business days’ notice.

Hybrid Training Courses:

Hybrid deliveries of our training allows participants on our courses the option to attend in-person here from our offices at Camomile Court, or you can attend virtually via MS Teams.

Please be advised a training course could change from hybrid delivery to solely virtual delivery. In such an event, we will inform delegates at least one week prior to the course delivery date.

There are a limited number of in-person spaces available on this course and this will be allocated on a first come first served basis.