E-Learning: Conduct risk and treating customers fairly
Description
The activities in this pathway explore the ever-hot topic of conduct risk and the continuing role of TCF (treating customers fairly). They look at why conduct risk is important, what it actually means for those working in the financial sector, how TCF supports the effective management of conduct risk and the central roles of product governance and organisational culture in conduct risk.
When you’ve completed all of the activities in this pathway, you should be able to:
- describe where conduct risk and TCF fits within the FCA's regulatory framework
- explain the purpose and scope of conduct risk and TCF
- understand the six TCF consumer outcomes set out by the FCA
- explain how TCF should be applied across the product life cycle.
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