Operational Resilience for Compliance, Operations, Risk and Front office

Important Information: This course will be delivered in a hybrid format, but please note that there are limited in-person spaces available, which are offered on a first-come, first-served basis.

If you see the "Join waiting list" button and wish to attend, please contact training@theia.org for assistance with registration.

UK regulators continue to regard Operational Resilience as a key regulatory priority, ensuring that financial services can provide resilient services to clients and support the stability of financial markets.

Operational Resilience refers to a firm’s ability to prevent, adapt, respond to, recover from, and learn from operational disruptions. Firms must acknowledge that disruptions are inevitable and be prepared to manage incidents that could impact their ability to deliver important business services within impact tolerances.

As we progress through 2025, firms are expected to have fully embedded Operational Resilience into their day-to-day operations, risk framework, infrastructure changes, and strategic planning. Regulatory expectations have shifted from initial compliance towards ongoing continuous improvement including key activities scenario testing and third-party resilience. Boards and senior management must take full responsibility for ensuring their firms meet regulatory standards.

By now, firms should have:
✔ Defined and tested their Impact Tolerances for important business services.
✔ Conducted Scenario Testing to assess their ability to operate within these tolerances.
✔ Identified and addressed vulnerabilities in their operational processes.
✔ Established clear governance structures, with Board oversight of resilience strategies.

However, regulators now expect firms to go beyond initial compliance and continuously refine their resilience frameworks. The industry is now entering a phase of increased regulatory scrutiny, where firms will need to demonstrate tangible progress in strengthening their resilience strategies.

Next Steps:

This three-hour interactive workshop will provide:
✅ A clear understanding of the latest regulatory expectations now that we have passed the 31st March, 2025 implementation milestone.
✅ Practical steps to enhance scenario testing and resilience planning.
✅ Guidance on how Boards and senior management can demonstrate compliance and strategic oversight.
✅ Best practices for ensuring integrated approach towards resilience including cyber, vulnerability management, ensuring risks are identified, assessed, and mitigated proactively.

Ensure your firm is prepared for the next phase of Operational Resilience requirements. Join us to stay ahead of regulatory demands and build a robust, future-proof resilience framework.

09:30 – Strengthening Operational Resilience Beyond Compliance

• Moving beyond initial IBS and Impact Tolerance definitions
• Addressing gaps in real-world resilience implementation
• Embedding resilience into business-as-usual operations
• Outsourcing and third-party supplier resilience – ensuring end-to-end stability
• Identifying and addressing vulnerabilities exposed by stress testing
• Developing a structured approach to remediation and continuous monitoring

11:15 – Break

11:30 – Scenario Testing: From Theory to Practice

• Designing effective scenario tests – ensuring real-world applicability
• Testing against severe but plausible disruptions

11:45 - Interactive rehearsal exercise demo

Priya Prakash

Priya is a recognised expert in operational resilience, with a proven track record of leading cross-geographical teams to help clients navigate complex regulatory requirements. She specialises in designing and implementing tailored resilience programmes—including operational resilience, third-party assurance, scenario testing, and business continuity planning (BCP)—for multinational firms, ensuring alignment with broader risk frameworks and organisational goals.

Adaptable across diverse client environments, Priya has extensive experience engaging with senior stakeholders. As a member of various industry forums, she has analysed key resilience challenges faced by managing agents, offering strategic guidance on regulatory interpretation and methodology development. In her consulting role, she advises financial institutions and insurance companies on operational resilience, audits, and scenario testing, helping them strengthen their resilience strategies in an evolving regulatory landscape.

• Heads of Risk
• Heads of Compliance
• Heads of Operation
• Heads of Regulatory Change
• C-Suite (in particular Chief Operations, Risk and compliance)
• Non-Executive Directors
• Heads of Risk
• Heads of Compliance
• Heads of Operation
• Heads of Regulatory Change
• C-Suite (in particular Chief Operations, Risk and compliance)
• Non-Executive Directors

IA Member £395.00 +VAT
Non-Member £545.00 +VAT

Pay using a credit card online, or if you wish to be invoiced please email your full details to: Training@theia.org

PLEASE NOTE: Full payment for the course must be made prior to the course commencement date.

• Any cancellation must be made in writing.
• For all cancellation received 15-30 days prior to the course start date, 50% of the course fee is still payable.
• No refund is given for a cancellation made 14 days or less prior to the commencement of a course.
• Transferring from one course to another is treated as a cancellation. You can substitute one delegate for another at no additional cost. In this instance, please give two business days’ notice.

Hybrid Training Courses:

Hybrid deliveries of our training allows participants on our courses the option to attend in-person here from our offices at Camomile Court, or you can attend virtually via MS Teams.

Please be advised a training course could change from hybrid delivery to solely virtual delivery. In such an event, we will inform delegates at least one week prior to the course delivery date.

There are a limited number of in-person spaces available on this course and this will be allocated on a first come first served basis.